Our Customers

During the process of buying or selling real estate, a close bond and often friendships are formed between us and our customers.  Many people buying in our area are soon to be our neighbours, and we like to treat them that way right from the start.  We have been fortunate to gain new friendships and business relationships with so many great people, and we would like to share some of their thoughts.  Please take some time to look through our client survey results and some of the thank-you cards we receive from our customers.  


PEOPLE ARE TALKING ABOUT US....AND WE LOVE IT! 

We have recently sent out several surveys for feedback on our efforts and asked the following questions. 
 

Testimonials 2007/8 Cottage Country Haliburton and Cathy Lancia
In Response to: Did you at any time feel Pushed or pressured during the Sales Process?  "No, I felt very relaxed while looking at properties with Cathy and she helped think things through carefully. Very Patient  also." Jaqui Warden Miskwabi Lake 2008   In response to: Was there anything else you would have found Helpful? "I was satisfied with the whole Process. I did not think I would find a place so quickly, but Cathy knew what was out there and after only 3 or 4 places I found the place of My Dreams and a place I could afford.!"     Jaqui Warden  Miskwabi Lake 2008		In Response to: How would you describe your experience in dealing with Cathy Lancia and The Kennisis Lake Office of Haliburton Highlands Realty Ltd.? "Great, Cathy was knowledgeable. efficient, and friendly". Sean and Christina Bell  Soyers Lake 2008 On a Scale of  1-10, How would you rate my performance as a professional Real Estate Consultant?  "10"   Sean and Christina Bell Soyers Lake 2008
In Response to: On a Scale of  1-10, How would you rate my performance as a professional Real Estate Consultant?  "9 " Julian and Lina Spencer Bitter Lake 2008 In Response to: How would you describe your experience in dealing with Cathy Lancia and The Kennisis Lake Office of Haliburton Highlands Realty Ltd.? "Excellent, good rapport and just enough contact throughout the years." Julian and Lina Spencer Bitter Lake 2008		In Response to: Did you at any time feel Pushed or pressured during the Sales Process?  "No, that is precisely what we like about you, calm, comfortable, and re-assuring."  Tuula and Jarmo Saari Kennisis In Response to: How would you describe your experience in dealing with Cathy Lancia and The Kennisis Lake Office of Haliburton Highlands Realty Ltd.? "It was potentially a highly stressful situation made as easy & relaxed as it is humanly possible." Tuula and Jarmo Saari L Kennisis Lk 2007
In Response to: What did I do For you That you found Most Valuable? "We sold in a reasonable time at a reasonable price. Convenient meetings, on time for appointments." Murray and Dalia Puhacz Picadilly Bay Redstone Lake 2008   In Response to: Did you have any contact with my support staff at the office or My personal assistant/secretary? "yes" How Did they treat you, and did they help you as you would expect? "Professional, friendly, helpful. "   Murray and Dalia Puhacz Picadilly Bay Redstone Lake 2008		In Response to: How would you describe your experience in dealing with Cathy Lancia and The Kennisis Lake Office of Haliburton Highlands Realty Ltd.? "Very Good Cathy was very patient." Creighton and Rosie Hooper Kennisis Lake 2008 In Response to: Do you know anyone That might be thinking of Buying or selling a property here? "Not at the moment but, we will definitely recommend Cathy Lancia should the opportunity arise".
IN RESPONSE TO: I have always maintained that I am not a "typical, pushy salesperson". Do you ever feel uncomfortable with me at any time with being pushy or high pressure? "Absolutely Not! We were never uncomfortable. In fact, the opposite - which suited me perfectly- low key and calm." IN RESPONSE TO: How would you describe your experience in dealing with Cathy Lancia and the Kennisis Lake Office of Haliburton Highlands Realty Ltd.?   "Calm!! She got us through a tough personal time. It was long distance and there were some surprise repairs along the way. She was always calm and did an excellent job of keeping us informed." Stephanie & Tom Birkett Little Kennisis Lake		IN RESPONSE TO: I have always maintained that I am not a "typical, pushy salesperson". Do you ever feel uncomfortable with me at any time with being pushy or high pressure? "Never pushy or high pressure. Cathy is one of the most patient realtors we ever met. She stuck with us for a long time during our undecidedness, but we are greatful that she did."   IN RESPONSE TO: On a scale of 1-10 how would you rate my performance as a professional Real Estate Consultant? "10 out of 10! For patience and persistence." IN RESPONSE TO: How would you describe your experience in dealing with Cathy Lancia and the Kennisis Lake Office of Haliburton Highlands Realty Ltd.? "It has been a very good experience. We feel we were given good advice from an investment and long term cottager perspective." Jeanette & Edwin Kling Kennisis Lake
IN RESPONSE TO: What did I do for you that you found most valuable? "Extreme Advertising!"   IN RESPONSE TO: How would you describe your experience in dealing with Cathy Lancia and the Kennisis Lake Office of Haliburton Highlands Realty Ltd? "Very positive!" Claude Halpin Kennisis Lake		IN RESPONSE TO: How would you describe your experience in dealing with Cathy Lancia and the Kennisis Lake Office of Haliburton Highlands Realty Ltd? “The Integrity of your office, you and your people, your follow through – having confidence that you were taking care of my interests as well as your buyers.” Don Pierre Kennisis Lake
IN RESPONSE TO: How would you describe your experience in dealing with Cathy Lancia and the Kennisis Lake Office of Haliburton Highlands Realty Ltd? "Very Good. Cathy was very patient"   IN RESPONSE TO: Do you know anyone that may be thinking of purchasing or selling a property here?  "Not at the moment, but we will definitely recommend Cathy should the opportunity arise." Creighton & Rosey Hooper Kennisis Lake
Click on the thank-you cards to enlarge them.

Back